Your satisfaction is our priority. If for any reason you are not completely satisfied, items can be returned within 30 calendar days from the delivery date.
Return Conditions:
- Items must be unused, in their original packaging, and in resalable condition.
- Returns are accepted for quality issues or defective products.
- Items that have been used, damaged, or altered by the customer are not eligible for return.
Return Instructions:
- Return items to: 16220 Cool Springs Rd, Cleveland, NC 27013, United States
- Include your order number and a brief description of the return reason.
- Return shipping is free, and there are no restocking fees.
Refund Process:
- Once we receive and inspect the returned items, refunds will be processed within 1-2 business days.
- Refunds will be applied to the original payment method, and may take 7-10 business days to appear depending on your bank or payment provider.
Exchanges:
- Direct exchanges are not currently available. Customers wishing to exchange an item should return it for a refund and place a new order.